Shipping & Returns
We are a UK-based company and we generally ship items within one or two business days. Do contact us if you are in a particular hurry to receive your item or if you have any other special requests.
We use Royal Mail for orders up to 2Kg in weight, anything large or heavy will be shipped with UPS.
Orders over £20 in value will be sent using a tracked and/or signed service.
You can expect your order in 2-5 business days after shipping if you are in the UK, parcels to Europe take 5-7 business days to arrive and parcels to the rest of the world 7-10 business days.
Occasionally items can be delayed in customs or due to other issues that we have no control over.
Sometimes you may be charged import duty, please check the rules in your country before you order as we cannot be responsible for these extra charges.
If your item arrives damaged or goes missing, please contact us as soon as you can, and make sure you take photos of any damage, including some with the original packaging.
We will refund you in full once we have received the necessary documentation to make a claim or, for missing items, once a reasonable amount of time has passed and we have been reassured that you have checked with your local post office / neighbours etc.
If the item is not as we have described and you wish to return it to us, please contact us for instructions on how to do so. We will reimburse your postage costs and refund you in full once we have received the item in its original condition.
If you have changed your mind and wish to return an item, you can do so within 14 days and after contacting us for instructions. In these cases you will have to pay the return postage costs and the original cost of postage to you.
Please contact us if you have any questions.