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Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We can only process returns if these have been agreed upon by both parties. Please do not return an item without prior communication.

For fragile items such as ceramics, we can only accept a return if the item was not as listed.

To be eligible for a return, your item must be unused and in the same condition that you received it.

If you do return an item, please make sure it is well-packaged and insured, if the item arrives damaged you will not receive a refund and you will be responsible for any claim made against the postal service or courier you have used.

Refunds

If your item was damaged in transit or has not arrived within a reasonable amount of time, please contact us. If the item was damaged, we will need photographs of the damage, preferably including one of the item in the packaging.

In case of damage or loss in transit we will provide a full refund once we are satisfied that we have received the necessary documentation - in the case of damage - or that you have taken steps to rule out a mislaid delivery (checked at the post office or with neighbours for a missed delivery etc.)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: Anything Goes Ceramics, 2 Garden Terrace, Ulverston, Cumbria, UK, LA12 7DA
But please do not do so without prior communication!

You will be responsible for paying for your own shipping costs for returning your item. However, if you are returning an item because it was not as listed we will refund your postage costs - you will need to provide a copy of the postage receipt.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If an item you have posted is damaged or goes missing, you will be responsible for making a claim against your postal service.